Call Us Now

Frequently asked questions

Accident Guide  |   Repair Consultations  |   Insurance  |   Repair Process  |   Payment  |   Rental Cars  |   Our Shop  |   Post-Repair Care

Click A Question To Reveal The Answer

What To Do In The Event Of An Accident

1. SAFETY FIRST
If possible, move your vehicle out of traffic and turn on its flashers. Put out warning triangles or flares if you have them. Then stand a safe distance away while you talk to other drivers or wait for help.

2. ARE YOU INJURED?
Double-check yourself and others around you to make sure no one is hurt. Even a fender bender might have caused an injury that's not noticeable right away. Summon medical help if there is any doubt.

3. CALL THE AUTHORITIES
Call the police, especially if there has been substantial damage or anyone is injured or acting confrontational. Ask for the investigating officer's name and contact information, and for the accident report number so that you can follow up.

4. EXCHANGE INFORMATION
Obtain the name, address, phone number, drivers license number, plate number, and insurance information of any other drivers involved in the accident, along with the names of anyone with injuries and any witnesses. But don't argue over who is at fault or admit blame.

5. RECORD THE SCENE
If possible, take photos of the scene (a cell-phone camera can come in handy) or draw a diagram showing the cars' positions. Contact your insurer right away.

6. CALL ISLAND FENDER
After recording the scene, call Island Fender (808-592-8757) and we will guide you through the next steps of getting your vehicle repaired quickly and safely.

Repair Consultations

We offer all repair consultations free of charge and appreciate you making an appointment so we can guarantee the time it requires to make you feel comfortable in your decision to let us repair your vehicle. Use the link below to start the process.

INSURANCE

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly trained technicians, with the aid of our factory approved repair system, can return your vehicle to its original factory specifications. If it is determined that the frame or unibody structural components are beyond repair, that section can simply be replaced.

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company may waive your deductible or refund it after a successful subrogation against the adverse party. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and they can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

Use our simple calculator to know if you should file a claim or not.
• Click Here And Use The Calculator

Repair Process

Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time. We order parts after the repair order has been signed and a prepayment on any special or back ordered parts that are needed. The customer is scheduled for repairs when all of the parts have been received undamaged. Parts usually takes about 7 days to arrive after they are ordered.

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle. Due to the complexity of todays vehicles (the SRS system, blind spot warning, reverse cameras, automatic braking, etc.) it is difficult to estimate the number of days a repair will take. Some computer systems cannot be checked until the vehicle has been reassembled. Even minor bumper cover repairs now calls for recalibration of the radar system after the bumper has been replaced or repaired. Our emphasis is on safety and thoroughness of the repair.

You will be notified when your vehicle is ready to be picked up. Let your advisor know how often and how you want to be updated.

Yes. We guarantee our workmanship with a Lifetime Warranty.

Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

Payment

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Rental Cars

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Yes, if you have rental coverage. Also check with your agent or insurance company to see how much of the rental is covered; some policies pay the full amount, some will only pay a percentage. If the claim is a liability claim (the accident was not your fault), the full amount will be covered.

Our Shop

No, but we are open Monday-Friday, 8:00pm - 4:45pm

Post-Repair Care

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

DO
• Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
• Always use clean fresh water.
• Wash your vehicle in the shade.

DON'T
• Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
• Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
• Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
• Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
• Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.

• Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
• Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
• Avoid parking under trees and utility lines which are likely to attract birds.
     • Bird droppings have a high acid content and will damage a freshly painted surface.
     • Also, tree sap can mar or spot a freshly painted surface.
 
• Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
• Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.

Get in touch

Address

807 Ilaniwai St, Honolulu, HI 96813

Get Directions

Phone

(808) 592-8757

Hours of operation

Mon—Fri: 8:00am—4:45pm

Sat-Sun: Closed

Send Us A Message